Return & Refund Policy – PBEE FARM
Effective Date: 01 January 2025
Welcome to PBEE FARM.
We are committed to providing pure, natural, and high-quality honey products.
Please read our Return & Refund Policy carefully before making a purchase.
Company Information
Business Name: PBEE FARM
Website: https://pbeefarm.in
Email: info@pbeefarm.in
Customer Support: +91 97364 00021
Return Policy
PBEE FARM sells food products (Honey and related items).
Due to hygiene and food safety reasons, opened or used products are not eligible for return.
Returns are accepted only in the following cases:
Wrong product delivered
Damaged or leaked packaging
Product damaged during transit
📌 Important:
You must inform us within 24 hours of delivery to be eligible for a return.
How to Request a Return
Contact us within 24 hours of delivery
Email info@pbeefarm.in with:
Order ID
Issue description
Clear product photos
Our team will review your request within 24–48 hours
If approved, further instructions will be shared
Refund Policy
Approved refunds are processed within 5–7 working days
Refunds are issued to the original payment method
For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer
Replacement Policy
Customers may choose replacement instead of a refund.
The replacement product will be shipped to the original delivery address.
Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used honey products
Products with broken seals
Discounted or promotional items
Orders returned due to incorrect address provided by the customer
Shipping Charges
If the issue is due to our error, return shipping costs will be covered by PBEE FARM
If the return is due to customer error, shipping charges must be borne by the customer
Cancellation Policy
Orders can be cancelled before dispatch only
Once the order has been dispatched, cancellation is not allowed
Contact Us
For any queries or assistance, please contact:
📧 Email: info@pbeefarm.in
📞 Phone: +91 97364 00021
🌐 Website: https://pbeefarm.in
Frequently Asked Questions (FAQs)
Q1. Can honey products be returned?
No, opened or used honey products cannot be returned due to food safety regulations.
Q2. What should I do if I receive a damaged product?
Please contact us within 24 hours with product photos for assistance.
Q3. How long does a refund take?
Refunds are processed within 5–7 working days after approval.
Q4. Can I get a replacement instead of a refund?
Yes, replacement is available if you prefer it over a refund.
Q5. How will I receive a refund for COD orders?
Refunds for COD orders are processed via UPI or bank transfer.
Q6. Are discounted products returnable?
No, discounted or promotional products are non-returnable.
Q7. When can I cancel my order?
You can cancel your order before it is dispatched.